The demographics should not matter, period. The idea that few people use the app or that direct communication is the standard at a wealth management bank like

The demographics should not matter, period. The idea that few people use the app or that direct communication is the standard at a wealth management bank like this doesn’t mean lack of preparedness is okay. In other words what omissions or lapses should a millionaire be okay with. I’m not in the market for this type of bank, but software update reliability is important… As important as things like 2FA maybe not? But this seems like a non-trivial mistake.