Reminds of the IBM story. They had an IT department. Things were smooth. Nothing ever went bad. So they sacked 50% of them thinking they do nothing but hang a

Reminds of the IBM story. They had an IT department. Things were smooth. Nothing ever went bad. So they sacked 50% of them thinking they do nothing but hang around... and everything went to hell. Someone can probably point to or correlate that story better. But essentially the human nature of business is, if something runs smooth, it needs fixing.