Again, this is me speaking just my experience, and not for the company in any official capacity: Capital-P-Policies get followed. But there are a lot of lower-

Again, this is me speaking just my experience, and not for the company in any official capacity: Capital-P-Policies get followed. But there are a lot of lower-case-p-policies, more what you might call guidelines, that are not. Sometimes, for good reasons! There are examples of things Amazon does that try to encourage individual judgement, trusting the people in place. But there are also examples where we think we know what the right process is, but for whatever reason (prioritization, we haven't figured out the right way to enforce it, scaling challenges) it's not as strictly followed as outsiders might assume.