Flashbacks of most long support threads I've been on... > Hi I'm $insertNewName and I'll be taking over your case. Have you tried turning it off and on again?

Flashbacks of most long support threads I've been on... > Hi I'm $insertNewName and I'll be taking over your case. Have you tried turning it off and on again? Despite 10 other interactions suggesting the same thing :facepalm: That and just finding whatever support article comes up when they stuff a few keywords into their search, no matter that the same document has been linked multiple times before in the thread.