I'm one of those employees and it just makes my life miserable. To the point I want to quit. It's been one year of this BS and it's clear no one cares or liste

I'm one of those employees and it just makes my life miserable. To the point I want to quit. It's been one year of this BS and it's clear no one cares or listens to our complains, so we just pretend to work and execs are angry because of KPIs, clients complain, etc. But seriously, we can't do it anymore. Their idea is that with this new software everything will be taken care automatically and so they won't have to educate employees anymore and technical knowledge will no longer be needed, and we'll become you regular brainless contact center but magically better because we have such good software! I hope I can get out soon.