My son was banned by Sony for 2 months, there were a few things Sony did wrong so they are now on my shit list 1 the bastards did not send me the parent any de

My son was banned by Sony for 2 months, there were a few things Sony did wrong so they are now on my shit list 1 the bastards did not send me the parent any detaisl about the ban, just a extremely vague reason so I have to guess all possible reasons (maybe chat, maybe screenshots shared in chat, maybe Sony devs fucked up with native languages, maybe my son tells the truth and it was that guy that demanded Fortnite gifts otherwise they will report them and get them banned 2 Sony did not let me appeal, or ask for details, fuck you Sony, you lost a customer 3 at that time I had a 12 months subscription that is required for online play, so the banning robbed me for 2 months subscriptions. IMO, I believe my son , that it was a troll, Sony lost a customer , they could avoided this if they could show me exactly the "crime", I could then educate my son if he used some "bad word" (we are not native speackers so he might not know that some word is dangerous, soem can use it but if you get reported you are screwed)