> This is where the problem starts. You now have two instances of the model for the same ticket id. The problem is your architecture. The simplest solution is

> This is where the problem starts. You now have two instances of the model for the same ticket id. The problem is your architecture. The simplest solution is to always use a collection cache. The reason you separate views and collections is so that you only have each object in one place, you are killing the separation here by gluing them back together.