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How do you ensure that people aren't asking bad/sub-expert questions and burning out your experts? From the perspective of being an expert, I'm not sure how man

by bragr 4y ago

How do you ensure that people aren't asking bad/sub-expert questions and burning out your experts? From the perspective of being an expert, I'm not sure how many basic introductions to docker compose [1] I'd want to do without any advanced questions before it would get tedious. Or worse, the questions boil down to "I'm struggling to install docker on my laptop" or "help me complete my homework exercises". You almost might need some level of expert level routing of people's questions, e.g. "this seems less like a problem with docker compose than a problem with your app so go talk to the gin experts" >We process payments to over 100 different countries via Stripe You'll want to make an PO process + credits model for big companies ASAP. That's where the money is. [1] https://www.ringerhq.com/i/docker/compose https://www.ringerhq.com/i/docker/compose

pessimizer 4y ago
> How do you ensure that people aren't asking bad/sub-expert questions and burning out your experts? These are people who are being paid, right? I mean, I'm sure that plenty of adults get sick of hearing questions about subtraction and multiplication from 6 year olds, but as teachers it's their job and pays the rent. A platform facilitating paying for expert help seems like the ideal place for shitty questions to be asked, rather than cluttering up forums begging for charity. edit: Assuming no cheating is involved, what's wrong with paying an expert to help you with your homework? I think that a marketplace for expert help is flawed if you can't use it to find tutors.
- bragr 4y ago
  >These are people who are being paid, right? It is well documented that people are not that money motivated past a certain point. After that job satisfaction, respect, recognition, etc are much better motivators. You can only have a successful experts platform if you're able to recruit and retain those experts, otherwise you've just built a new Fiverr. >I mean, I'm sure that plenty of adults get sick of hearing questions about subtraction and multiplication from 6 year olds, but as teachers it's their job and pays the rent. Considering the teacher crisis right now, that's not a compelling example IMO. >edit: Assuming no cheating is involved, what's wrong with paying an expert to help you with your homework? I think that a marketplace for expert help is flawed if you can't use it to find tutors. Nothing wrong with it per say, but a site oriented towards tutoring is a different product IMO with a different kind of person you need to recruit. I don't think most experts want to be tutors or would make good tutors in the first place.
  - pessimizer 4y ago
    > After that job satisfaction, respect, recognition, etc are much better motivators. I don't think that all people will inevitably be disappointed, disrespected, or go unrecognized for answering someone's simple question for money. I also don't think these things can be disentangled from pay: if you pay me what I want you to pay me in order to ask a basic question, I will be pleasantly surprised, feel like the questioner really values me, and build up recognition as it leads to more work. > Considering the teacher crisis right now, that's not a compelling example IMO. The teacher crisis is about not being paid, and being abused. > a site oriented towards tutoring is a different product IMO with a different kind of person you need to recruit. If I have a team that needs to know a particular package that there's no established training for, a contributor who knows it well could be a lifesaver. I'm no professional teacher (and honestly pretty impatient) and I've given talks/classes to both teams that I have been on, and other teams who needed expertise that was locked in our team. There doesn't have to be some caste system, and there's no reason to think that all contributors to a FOSS project would either be terrible at or reject work that requires their expertise rather than their line count.

by bragr 4y ago

pessimizer 4y ago

> How do you ensure that people aren't asking bad/sub-expert questions and burning out your experts? These are people who are being paid, right? I mean, I'm sure that plenty of adults get sick of hearing questions about subtraction and multiplication from 6 year olds, but as teachers it's their job and pays the rent. A platform facilitating paying for expert help seems like the ideal place for shitty questions to be asked, rather than cluttering up forums begging for charity. edit: Assuming no cheating is involved, what's wrong with paying an expert to help you with your homework? I think that a marketplace for expert help is flawed if you can't use it to find tutors.

bragr 4y ago
>These are people who are being paid, right? It is well documented that people are not that money motivated past a certain point. After that job satisfaction, respect, recognition, etc are much better motivators. You can only have a successful experts platform if you're able to recruit and retain those experts, otherwise you've just built a new Fiverr. >I mean, I'm sure that plenty of adults get sick of hearing questions about subtraction and multiplication from 6 year olds, but as teachers it's their job and pays the rent. Considering the teacher crisis right now, that's not a compelling example IMO. >edit: Assuming no cheating is involved, what's wrong with paying an expert to help you with your homework? I think that a marketplace for expert help is flawed if you can't use it to find tutors. Nothing wrong with it per say, but a site oriented towards tutoring is a different product IMO with a different kind of person you need to recruit. I don't think most experts want to be tutors or would make good tutors in the first place.
- pessimizer 4y ago
  > After that job satisfaction, respect, recognition, etc are much better motivators. I don't think that all people will inevitably be disappointed, disrespected, or go unrecognized for answering someone's simple question for money. I also don't think these things can be disentangled from pay: if you pay me what I want you to pay me in order to ask a basic question, I will be pleasantly surprised, feel like the questioner really values me, and build up recognition as it leads to more work. > Considering the teacher crisis right now, that's not a compelling example IMO. The teacher crisis is about not being paid, and being abused. > a site oriented towards tutoring is a different product IMO with a different kind of person you need to recruit. If I have a team that needs to know a particular package that there's no established training for, a contributor who knows it well could be a lifesaver. I'm no professional teacher (and honestly pretty impatient) and I've given talks/classes to both teams that I have been on, and other teams who needed expertise that was locked in our team. There doesn't have to be some caste system, and there's no reason to think that all contributors to a FOSS project would either be terrible at or reject work that requires their expertise rather than their line count.