Their refusal to tell him why he was banned or give him an appeal process means this 'apology' was bullshit from the get go. I'd rather stay at a best western

Their refusal to tell him why he was banned or give him an appeal process means this 'apology' was bullshit from the get go. I'd rather stay at a best western than an airbnb 99% of the time, and policies like the above are part of it.