“It's such a shame how short-sighted profit motives ruin everything.” Slightly off-topic, but this statement reminds me that it’s not just “profit motives”. I

“It's such a shame how short-sighted profit motives ruin everything.” Slightly off-topic, but this statement reminds me that it’s not just “profit motives”. I deal with third-party customer services (my clients work with third-party b2c who markets to customers, and my client fulfills the orders) a lot. Each company has a slightly different culture and structure. All have front line customer service for merchants, but it can take months to get through to higher levels of support—if at all. Front line say yes yes yes but nothing is fixed or remedied. The only obvious recourse is to leave the platform. Profit, yes. But also structure and roles of employees you are allowed to speak with who have no power for remedy, or incentive to be rational actors.