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Just being on booking.com doesn't guarantee a professional host, though. I booked a small B&B via booking.com and they cancelled an hour before arriving. Or rat
by bartvk 4y ago
Just being on booking.com doesn't guarantee a professional host, though. I booked a small B&B via booking.com and they cancelled an hour before arriving. Or rather, they told me that we couldn't come and instructed us to cancel ourselves. That felt weird and I said I wouldn't do that. What they then did, was to invalidate the creditcard payment.
Luckily I could book another hotel, even though it was holiday season.
- bombcar 4y agoThey always want you to cancel because that doesn't hurt their metrics. Same with somehow invalidating the credit card payment.
- bartvk 4y agoYeah, the whole thing didn’t sit right with me.
- CaptainZapp 4y agoDid you take it up with booking.com? I'd guess that they would be very unhappy about such behavior and eventually drop the property. For what it's worth: I booked 100s of stays on booking.com (virtually always hotel rooms) and never ran into an issue.
- bartvk 4y agoYup, called support and after our explanation, they asked whether the host offered us an alternative. I said no, and support would get back to us. Never heard from them again.