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Like GP, had infinitely better experiences in Booking.com than in AirBnB. I'd just rather stay with professional hosts, except in few cases (eg, renting summer
by arcturus17 4y ago
Like GP, had infinitely better experiences in Booking.com than in AirBnB. I'd just rather stay with professional hosts, except in few cases (eg, renting summer stays for larger groups)
- bartvk 4y agoJust being on booking.com doesn't guarantee a professional host, though. I booked a small B&B via booking.com and they cancelled an hour before arriving. Or rather, they told me that we couldn't come and instructed us to cancel ourselves. That felt weird and I said I wouldn't do that. What they then did, was to invalidate the creditcard payment. Luckily I could book another hotel, even though it was holiday season.
- bombcar 4y agoThey always want you to cancel because that doesn't hurt their metrics. Same with somehow invalidating the credit card payment.
- bartvk 4y agoYeah, the whole thing didn’t sit right with me.
- CaptainZapp 4y agoDid you take it up with booking.com? I'd guess that they would be very unhappy about such behavior and eventually drop the property. For what it's worth: I booked 100s of stays on booking.com (virtually always hotel rooms) and never ran into an issue.
- bartvk 4y agoYup, called support and after our explanation, they asked whether the host offered us an alternative. I said no, and support would get back to us. Never heard from them again.