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I’m also banned for life: I can’t login without my old phone number, and I can’t update my old phone number without logging in. Guess that makes me more of a ho

by ipnon 4y ago

I’m also banned for life: I can’t login without my old phone number, and I can’t update my old phone number without logging in. Guess that makes me more of a hotel person now.

yuvalr1 4y ago
I'm also at least temporarily banned, because they try to verify my credit card with transactions that my card company say do not exist. I'm not going to change cards only for them, there are good enough alternatives.
misja111 4y ago
I have the same issue. It's amazing that AirBnb refuses to offer any solution for this.
- jjbinx007 4y ago
  A friend had managed to register using the wrong email address and had set up as an Airbnb host and let out her property for 2 months or so. Them she needed to log in on a new device and couldn't. At the time I didn't realise she had used the wrong email address, and frankly it didn't occur to me because usually sites need you to click a link in the email to verify. She also couldn't remember her password so we were in a catch 22 situation. I couldn't reset the password because all password resets went to the wrong email and I couldn't change her email without knowing the password. Incredibly Airbnb could not (not would not - it was impossible for them to) fix it. After 3/4 days of panic (a guest was due to stay at her house and she couldn't communicate with the guest or even set up bank details) I managed to find a password she'd previously used and was able to login and change the associated email address. I'm still amazed that Airbnb allows for user error and is unable to fix it at their end once they have established identity etc.
  - AceJohnny2 4y ago
    > A friend had managed to register using the wrong email address How is that possible, since they send an email to your address before confirming your account?
    - sgjohnson 4y ago
      > since they send an email to your address before confirming your account? It wasn't always like that. They used to verify only your phone number.
      - jjbinx007 4y ago
        Yes, that's what happened here, except her phone number was tied to another account, so when we logged in with her phone number it logged in to the OTHER account. Just staggering.
  - grumple 4y ago
    They weren't unable, they were unwilling. They started out as a Rails shop, right? Probably have a very simple email field on their users table, any junior dev could easily change it. Probably any sufficiently privileged support user as well, since clearly they allow users to change their email themselves.
gsich 4y ago
Create a new account?

by ipnon 4y ago

I’m also banned for life: I can’t login without my old phone number, and I can’t update my old phone number without logging in. Guess that makes me more of a hotel person now.

yuvalr1 4y ago

I'm also at least temporarily banned, because they try to verify my credit card with transactions that my card company say do not exist. I'm not going to change cards only for them, there are good enough alternatives.

misja111 4y ago

I have the same issue. It's amazing that AirBnb refuses to offer any solution for this.

jjbinx007 4y ago
A friend had managed to register using the wrong email address and had set up as an Airbnb host and let out her property for 2 months or so. Them she needed to log in on a new device and couldn't. At the time I didn't realise she had used the wrong email address, and frankly it didn't occur to me because usually sites need you to click a link in the email to verify. She also couldn't remember her password so we were in a catch 22 situation. I couldn't reset the password because all password resets went to the wrong email and I couldn't change her email without knowing the password. Incredibly Airbnb could not (not would not - it was impossible for them to) fix it. After 3/4 days of panic (a guest was due to stay at her house and she couldn't communicate with the guest or even set up bank details) I managed to find a password she'd previously used and was able to login and change the associated email address. I'm still amazed that Airbnb allows for user error and is unable to fix it at their end once they have established identity etc.
- AceJohnny2 4y ago
  > A friend had managed to register using the wrong email address How is that possible, since they send an email to your address before confirming your account?
  - sgjohnson 4y ago
    > since they send an email to your address before confirming your account? It wasn't always like that. They used to verify only your phone number.
    - jjbinx007 4y ago
      Yes, that's what happened here, except her phone number was tied to another account, so when we logged in with her phone number it logged in to the OTHER account. Just staggering.
- grumple 4y ago
  They weren't unable, they were unwilling. They started out as a Rails shop, right? Probably have a very simple email field on their users table, any junior dev could easily change it. Probably any sufficiently privileged support user as well, since clearly they allow users to change their email themselves.

gsich 4y ago

Create a new account?