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I wondered about this too, how they’re budgeting $15 million to “look into” an e-filing system. With the right team of project, product, design, and engineering

• hackerlight 4y ago
  The Obamacare website cost billions. Governments struggle with tech. They tend to hire Accenture types who bullshit the clueless bureaucrats and siphon off the taxpayer's cash. It's not their money and they're not staked in the upside with bonuses and you can't get fired from public service, so why should they care? The incentives aren't there for performance. And even if they did care, they often don't have the competency to achieve it effectively and efficiently anyway. That's not to say we shouldn't try, though, other countries have figure out how to have a well run public efiling service, so it's possible.