The problem appears to be the same as the "paperless office" and the "productivity paradox". As computers became more powerful and common, rather than reducing

The problem appears to be the same as the "paperless office" and the "productivity paradox". As computers became more powerful and common, rather than reducing the demand for secretaries or paper, or for making business systems more efficient, computers increased the amount of information (including on paper) being processed by more than enough to offset the expected changes. (I don't have a reference, because this is my own speculation based on a great deal of reading on how computers were expected to be, and actually have been, used.)