I think it's probably just cheaper not to care. Customer support costs money, lots of money if you have lots of customers. Also, if people depend on your produc

I think it's probably just cheaper not to care. Customer support costs money, lots of money if you have lots of customers. Also, if people depend on your product enough, or rather, if the perceived cost of moving away is higher than the perceived cost of staying, they won't leave. At some point it's cheaper to hire a few lawyers so it's hard to hold you accountable, and to just suck up the few users who actually go through with leaving you over your shitty behaviour.