I don't consider it excellent support. I once had a slow performance on their zfs instance and asked the support what happened and all they said was, "It shoul

I don't consider it excellent support. I once had a slow performance on their zfs instance and asked the support what happened and all they said was, "It should be better now, please check" and it still had mixed performance for a while and I asked what was the problem and they ignored my request for comment. Also, I don't care much but their email formatting is like a random chat without any salutation and signatures in the end but just body message which kind of looks a bit amateurish. And they don't seem to respond when they ask me whether they should proceed with a change and I respond "Please proceed" and I get no acknowledgement, so not sure when the change took place or they've read it because one time, they just missed my email and once I asked why I'm getting no response they said they have somehow missed the mail... Really all pretty basic stuff...