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In the last few weeks I read several stories here on HN with the same pattern: "company X blocked my/our account and refuses to give any explanation". Just a fe
by N19PEDL2 4y ago
In the last few weeks I read several stories here on HN with the same pattern: "company X blocked my/our account and refuses to give any explanation". Just a few examples of X: Google, Oracle, Citibank, and now PayPal.
What's going on with big companies? Did they just decide to give up with their reputation?
- felurx 4y agoI think it's probably just cheaper not to care. Customer support costs money, lots of money if you have lots of customers. Also, if people depend on your product enough, or rather, if the perceived cost of moving away is higher than the perceived cost of staying, they won't leave. At some point it's cheaper to hire a few lawyers so it's hard to hold you accountable, and to just suck up the few users who actually go through with leaving you over your shitty behaviour.
- ok_dad 4y agoMaybe a slow break towards corpo-governments? They are starting to realize they can ignore the government and laws without repercussions.