> Bugs in a bugtracker are not important. Your customers must be reeling at this! Do you really not think it's important to them that known flaws in the produc

> Bugs in a bugtracker are not important. Your customers must be reeling at this! Do you really not think it's important to them that known flaws in the product are documented? > Fixed bugs are important. Sure. And so are unfixed ones! I'd say even more so. > Bugs in a bugtracker that are not fixed get you nowhere. Of course they do! The best thing, as you say, is to fix the problem. But the worst thing is to pretend the problem doesn't exist – documenting it is clearly better.