Okay, some people apparently need a reminder to be nice and friendly with other people. Great. But maybe not very interesting. Here's something I find more int

Okay, some people apparently need a reminder to be nice and friendly with other people. Great. But maybe not very interesting. Here's something I find more interesting: software consultant/pioneer Gerald Weinberg (I think!) said that if you want to find out what's wrong in an organisation, don't talk to the people who work there – talk to the janitors, landlords, etc. These people may not understand a single thing about the work that goes on, but they deal with the physical artifacts that enable the work, and the physical artifacts always tell a story.