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- Big claims - No details or evidence to back them - Happened to you more than once Sure. We'll just believe that ProtonMail locks accounts randomly, for no

- Big claims - No details or evidence to back them - Happened to you more than once Sure. We'll just believe that ProtonMail locks accounts randomly, for no reason. Or was spam the reason? If that was true, everyone would be locked out because, well, everyone is getting spam.

YesWeWill 4y ago
Yes, we will, since it happened to others of us. What kind of evidence would you like? My account is inaccessible. Should I tell you the password so you can try yourself or what?
arinlen 4y ago
> Sure. We'll just believe that ProtonMail locks accounts randomly, for no reason. https://www.reddit.com/r/ProtonMail/comments/ic19q4/locked_out_of_account_and_disappointed_in/ https://www.reddit.com/r/ProtonMail/comments/ic19q4/locked_o... A quick Google search returns tons of results from ProtonMail's subreddit of people complaining that ProtonMail locked them out of their account for unknown random reasons. This is a curated subreddit.
- highwaylights 4y ago
  Thanks for posting this, honestly I was unaware this had been happening as widely to others. Wild.
- sierkov 4y ago
  The post you've linked doesn't say that it was some unknown/random reason just the fact that the person is locked out of the account, not that the account itself is locked, which may be for variety of reasons(losing 2FA, forgetting password, else?). It's more about that support is slow. The person reached out and the issue was eventually resolved.
  - arinlen 4y ago
    > The post you've linked doesn't say that it was some unknown/random reason just the fact that the person is locked out of the account, (...) Fair enough. You can google though. There's a wealth of complains of people seeing their accounts locked. If you don't have time to run a Google search, you are free to read ProtonMail's own docs, specially how they describe how they lock accounts based on heuristics and how they recognize the occurrence of false positives. https://proton.me/support/account-disabled https://proton.me/support/account-disabled
highwaylights 4y ago
What evidence could be provided here though? The evidence would be the e-mail account which PM now hold and aren’t going to give over. I didn’t say it happened more than once, if anything I was saying once was enough and it was a risk I didn’t want to take ever again. Also, I hadn’t realised this before, but a reply further down the thread has linked to many instances of this happening on reddit.
- sierkov 4y ago
  Trying to contact support? Their response? Ultimately figuring out the real reason? When faced with an issue I usually try to figure it out first. After all, accounts can get flagged wrongly on outlook, gmail and other services as well. And the linked reddit thread does not relate to your case. To me, the very theory of account locked just because someone sends a spam email to said account is, honestly, ridiculous. > They are by a long way the worst experience I ever had with a provider of any online service, so much so that I’ve since moved my own e-mail that was there back to outlook before some arbitrary spam caused the same thing to happen to me. Well, I misunderstood you here. Wrongly assumed you meant it happened to you again.
  - YesWeWill 4y ago
    No, all my Gmails and Outlooks still work. It's only Protonmail that stopped. Support didn't reply.
    - sierkov 4y ago
      Yeah, I get it. ProtonMail bad. I'm glad that your Gmails and Outlooks still work. Thumbs up. I'm also glad you've created this account just to reply to me, really honored.
      - highwaylights 4y ago
        You're being really dismissive here - no-one's saying PM bad/others good. I was pointing out an experience with ProtonMail and others have corroborated with their own experience. All of that said, if it says nothing else it at least suggests that larger providers seem to have a better grasp of how catastrophic being locked out of one's own e-mail can be - PM really don't seem to understand the responsibility they bear being a provider of such critical infrastructure. If this were happening in this same way at larger providers like Google and Microsoft, I'm quite certain there would be heavy regulations by now.

YesWeWill 4y ago

Yes, we will, since it happened to others of us. What kind of evidence would you like? My account is inaccessible. Should I tell you the password so you can try yourself or what?

arinlen 4y ago

> Sure. We'll just believe that ProtonMail locks accounts randomly, for no reason. https://www.reddit.com/r/ProtonMail/comments/ic19q4/locked_out_of_account_and_disappointed_in/ https://www.reddit.com/r/ProtonMail/comments/ic19q4/locked_o... A quick Google search returns tons of results from ProtonMail's subreddit of people complaining that ProtonMail locked them out of their account for unknown random reasons. This is a curated subreddit.

highwaylights 4y ago
Thanks for posting this, honestly I was unaware this had been happening as widely to others. Wild.
sierkov 4y ago
The post you've linked doesn't say that it was some unknown/random reason just the fact that the person is locked out of the account, not that the account itself is locked, which may be for variety of reasons(losing 2FA, forgetting password, else?). It's more about that support is slow. The person reached out and the issue was eventually resolved.
- arinlen 4y ago
  > The post you've linked doesn't say that it was some unknown/random reason just the fact that the person is locked out of the account, (...) Fair enough. You can google though. There's a wealth of complains of people seeing their accounts locked. If you don't have time to run a Google search, you are free to read ProtonMail's own docs, specially how they describe how they lock accounts based on heuristics and how they recognize the occurrence of false positives. https://proton.me/support/account-disabled https://proton.me/support/account-disabled

highwaylights 4y ago

What evidence could be provided here though? The evidence would be the e-mail account which PM now hold and aren’t going to give over. I didn’t say it happened more than once, if anything I was saying once was enough and it was a risk I didn’t want to take ever again. Also, I hadn’t realised this before, but a reply further down the thread has linked to many instances of this happening on reddit.

sierkov 4y ago
Trying to contact support? Their response? Ultimately figuring out the real reason? When faced with an issue I usually try to figure it out first. After all, accounts can get flagged wrongly on outlook, gmail and other services as well. And the linked reddit thread does not relate to your case. To me, the very theory of account locked just because someone sends a spam email to said account is, honestly, ridiculous. > They are by a long way the worst experience I ever had with a provider of any online service, so much so that I’ve since moved my own e-mail that was there back to outlook before some arbitrary spam caused the same thing to happen to me. Well, I misunderstood you here. Wrongly assumed you meant it happened to you again.
- YesWeWill 4y ago
  No, all my Gmails and Outlooks still work. It's only Protonmail that stopped. Support didn't reply.
  - sierkov 4y ago
    Yeah, I get it. ProtonMail bad. I'm glad that your Gmails and Outlooks still work. Thumbs up. I'm also glad you've created this account just to reply to me, really honored.
    - highwaylights 4y ago
      You're being really dismissive here - no-one's saying PM bad/others good. I was pointing out an experience with ProtonMail and others have corroborated with their own experience. All of that said, if it says nothing else it at least suggests that larger providers seem to have a better grasp of how catastrophic being locked out of one's own e-mail can be - PM really don't seem to understand the responsibility they bear being a provider of such critical infrastructure. If this were happening in this same way at larger providers like Google and Microsoft, I'm quite certain there would be heavy regulations by now.