> Fewer than “1,500 people have ever contacted us” about issues related to the complaint, a Credit Karma spokesperson told McClatchy News. That's a metric that

> Fewer than “1,500 people have ever contacted us” about issues related to the complaint, a Credit Karma spokesperson told McClatchy News. That's a metric that would have my company in "all-hands-on-deck" mode to fix the obvious problem. How can you claim to be data-driven when such appalling data is staring you in the face? I know we all know the answer to this question, which is that the data were also showing a higher engagement (and higher revenue) despite the complaints, so that's which side of the A/B they chose.