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See the Donations FAQ: https://donate.wikimedia.org/wiki/FAQ https://donate.wikimedia.org/wiki/FAQ This says: ---------------- What is your refund policy?
by akolbe 4y ago
See the Donations FAQ:
https://donate.wikimedia.org/wiki/FAQ https://donate.wikimedia.org/wiki/FAQ
This says:
----------------
What is your refund policy?
If for any reason you wish to have your donation refunded, please contact us via email at donate@wikimedia.org[1] and include the following information:
Full name of donor
Date of donation — All refund requests must be made within 90 days of donation
Amount donated
Payment method used — Do not include credit card numbers in your email
Country of origin
Reason for the refund
All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method. Please note: Some payment methods may not support refunds or require refunds to be made through the payment method (card) utilized, prompting additional information to process your refund.
[1] Due to the volume of inquiries we receive, we use Zendesk as a donor response platform. By emailing donate@wikimedia.org, you understand that your information will be processed by the Zendesk Group in accordance with Zendesk’s terms. Users from the following countries should consult Section A of Zendesk’s privacy policy for more information about Zendesk’s country-specific practices: Australia, Brazil, Canada, Japan, New Zealand, and Singapore.
- avg_dev 4y agoThank you so much for this post. I am a person who is not used to ever asking for my money back. But I felt these banner ads were misleading and to be honest I felt cheated. I made the request and gave a link to the mailing list post and quoted a couple of lines from it in particular. I am grateful you were there to help me practice being assertive. Imagine my surprise when I clicked your profile and saw the first word. That, combined with the quotes found in the post’s URL and the fact that it was posted in the first place lead me to believe the issue likely lies with the Wikimedia Foundation. I will continue to use Wikipedia as before and due to you taking the time to reply to me I will hold it in the same high regard.
- akolbe 4y agoYou're very welcome, and thank you for saying so. I do love the place. It is profoundly human and the result of a tremendous amount of goodwill that has flowed into it and built what it is. But it's not perfect; and that is part of its appeal.