The letter clearly states he has contacted every Amazon support option he knows of: I have filed a complaint with the BBB, emailed everyone I could at Amaz

The letter clearly states he has contacted every Amazon support option he knows of: I have filed a complaint with the BBB, emailed everyone I could at Amazon, called the Customer Service Line, the Kindle "Executive" support line, and Corporate. I have been apologized to by everyone I have spoken to and been told that they have never seen this situation before. None of them can tell me if I will ever receive the content I have paid for.