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No, I call websites whenever my content that I paid for is broken or inaccessible. Not to mention they already did it once, and were told to wait 24 hours, but
by JonLim 15y ago
No, I call websites whenever my content that I paid for is broken or inaccessible. Not to mention they already did it once, and were told to wait 24 hours, but instead they waited a month?
I understand why they're disputing charges, but that seems silly if they haven't made some concerted effort to figure out what's going on.
At least that's my take on it.
- pyre 15y agoI think that it's silly to blame the user because they waited a month. You have no idea what was going on in that person's life to cause them to wait that long. You also don't know that person's personality. Maybe they are a major procrastinator. Maybe they are phone phobic. To say that the person was obviously in the wrong/doing something shady/to blame just because of how long they waited seems like you're really stretching to give Amazon the benefit of the doubt.
- JonLim 15y agoDidn't say they were obviously wrong, just that something feels missing. However, not sure how it's silly to blame a user if they waited a month. Personal issue? Fine. But procrastinator and phone phobic aren't really excuses for this. If you're really concerned about your Kindle (I would be VERY concerned if it were more than a day.) then I would do almost anything in my power to fix it. Wait a month? But that's a whole month of me not reading my books!
- stefs 15y agothis whole thread is ridiculous, because he clearly stated that he did contact amazon several times, with no result besides "sorry, we don't know/can't say what's going on either"