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Because a call center is a cost center, is even more of a reason to make it as efficient as possible. I’m not a call center/contact flow designer expert by any
by scarface74 4y ago
Because a call center is a cost center, is even more of a reason to make it as efficient as possible.
I’m not a call center/contact flow designer expert by any means. But I do work on cloud based call center design and integrations occasionally.
- dqv 4y agoYeah it’s weird because you could definitely do some kind of data transfer with SIP headers.
- scarface74 4y agoYeah that’s kind of out of my domain. I was trying to avoid hawking my employer’s product. I’ve created call center solutions with Amazon Connect. With that, you can do basically any type of integration via a Lambda. You can integrate with Salesforce and have a ticket with all of the information automatically pop up on screen by the time the call is transferred to a human.