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I would agree with this, but judging and banning people on one single exchange is as bad as being a jerk.

• comboy 4y ago
  Personally I think it's perfectly fine. Just a few people can take a lot of your mental energy and make you less interested in your own project. Not being a company you don't have to deal with this and somehow there seem to be power law distribution like everywhere else - I mean if you provide support, a few people will use as much of your time as the whole bottom half of them. So even if you would have 90% chance of false positive it may be worth it. At the same time, if you treat them charitable, ignore emotions and do your best with such people/comments, they may also turn out to be great contributors and valuable feedback. Just the fact that somebody takes his time, his most valuable resource, to provide any kind of feedback is something. There are popular projects with known bugs which take a lot of time to reach developers because everybody is busy with their own stuff and doesn't have time to report stuff which others may just as well report. Plus, such person is more likely to share their experience with others which may discourage or encourage some potential contributors like it is happening right now. It is amazing how much PR can a single person do over the years when she has really strong opinion about something.