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When I worked retail, I would give customers whatever they asked for because 1) it's not my stuff, 2) it belonged to a soulless corporation that did not need it
by zach_garwood 4y ago
When I worked retail, I would give customers whatever they asked for because 1) it's not my stuff, 2) it belonged to a soulless corporation that did not need it, 3) I am not paid enough to be a store's loss prevention agent.
- jrootabega 4y agoBut Starbucks had this explicit corporate policy anyway, which lines up with the article and its principles. And it takes a while to become that realistically cynical about retail work. We were actually treated pretty well, had mostly friendly customers, and got along with management. At least at the time.