They are talking about the branch manager for the branch you're in, not for phone support. Bank of America DOES has a Preferred Rewards program for people with

They are talking about the branch manager for the branch you're in, not for phone support. Bank of America DOES has a Preferred Rewards program for people with a bit of money with them or Merrell Lynch - https://www.bankofamerica.com/preferred-rewards/ https://www.bankofamerica.com/preferred-rewards/ You have to enroll in it yourself though. I'm the highest tier member ($100,000) and I have "priority member services" under "Preferred Rewards" the bottom of the app when I login. It says I can "speak to a specialist" or "schedule an appointment."