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> The initial call to deprecate this page was quite obviously driven by usage telemetry (i.e. "engagement" metrics) yeah, they said that. > rather than actual

> The initial call to deprecate this page was quite obviously driven by usage telemetry (i.e. "engagement" metrics) yeah, they said that. > rather than actually speaking to users about what they like and don't like how do you suggest they talk to their users to do this? less than 1% of people invited to take a survey actually take the survey. however, when you say you want to remove something, those who use it make the effort to respond; at a far higher rate than would participate in a survey. by saying they were going to remove the feature, they solicited better feedback than they would have gotten in any other way. if that was not intentional on some level, I would be surprised. > I suspect that companies sometimes believe they can automate their way into quality designs, by relying on analytics, rather than empathizing deeply with their customers. I suspect that some people will look for any excuse at all to share their opinion about the horrible new world with its horrible new ways as if only they and no one else knows what they are doing. I am not referring to you specifically, but your comment reminded me of just how often I see this "new ways to do things are always bad" sentiment and it is so wrong in so many ways.

DelightOne 4y ago
Maybe add a page-improvement survey banner, where one option is to take the survey and another is to say "it does all that I need" and another is "I don't need it". Note on the banner that this is about the page not seeing much use.
- naikrovek 4y ago
  very few people will even see that prompt. <1% of those that do will respond. i encourage anyone who doesn’t believe me to spend time with UX researchers while they hold focus groups. it is absolutely terrifying what must be done to have a thin hope that 50% of your users will find something that they want to find. i have always had very little difficulty noticing differences in pages i visit even semi-regularly, so it was very easy for me to dismiss those who don’t as “idiot users” and to write them off an unimportant. it turns out that people who don’t notice things that you put in a large font, bold, in the center of the screen are a very large portion of your users. it’s frightening what people simply do not see.

DelightOne 4y ago

Maybe add a page-improvement survey banner, where one option is to take the survey and another is to say "it does all that I need" and another is "I don't need it". Note on the banner that this is about the page not seeing much use.

naikrovek 4y ago
very few people will even see that prompt. <1% of those that do will respond. i encourage anyone who doesn’t believe me to spend time with UX researchers while they hold focus groups. it is absolutely terrifying what must be done to have a thin hope that 50% of your users will find something that they want to find. i have always had very little difficulty noticing differences in pages i visit even semi-regularly, so it was very easy for me to dismiss those who don’t as “idiot users” and to write them off an unimportant. it turns out that people who don’t notice things that you put in a large font, bold, in the center of the screen are a very large portion of your users. it’s frightening what people simply do not see.