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> You can still use a branch manager to achieve an escalation of a routine issue into a bank’s call tree, because they likely have a special number for that, Y
by tomcam 4y ago
> You can still use a branch manager to achieve an escalation of a routine issue into a bank’s call tree, because they likely have a special number for that,
Yeah, not for B of A, at least in the Seattle area. I've had plenty of times when they were holding $1 million of my cash (yes, I'm not the best investor) and getting simple tasks done meant they had to call the exact same numbers I did, getting hung up in the same menu trees. Infuriating.
- simonebrunozzi 4y agoB of A = Bank of America, for the ones that didn't live in the US long enough to know the meaning of it.
- astura 4y agoThey are talking about the branch manager for the branch you're in, not for phone support. Bank of America DOES has a Preferred Rewards program for people with a bit of money with them or Merrell Lynch - https://www.bankofamerica.com/preferred-rewards/ https://www.bankofamerica.com/preferred-rewards/ You have to enroll in it yourself though. I'm the highest tier member ($100,000) and I have "priority member services" under "Preferred Rewards" the bottom of the app when I login. It says I can "speak to a specialist" or "schedule an appointment."
- tomcam 4y agoI’m enrolled. I still end up being dropped out of phone menu tree.