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> Who would need to go to a branch to complain and get a problem resolved if they could do so from their phone? Sometimes the problem happens at the level of p

> Who would need to go to a branch to complain and get a problem resolved if they could do so from their phone? Sometimes the problem happens at the level of phone and it is much easier to have it sorted in person instead of being stuck on helpline. I had some issues with my local bank's app and they knew what to do at the branch.

Aspos 4y ago
If not using the app and physically going somewhere is easier than using the app then the app clearly has some room for improvement.
- noisy_boy 4y ago
  In this case, the problem was with installation of the app itself - once sorted, it worked well.