Banks are also recording your interaction on camera and doing plenty with that data to verify your identity and in cases of fraud, prosecute the imposter. Look

Banks are also recording your interaction on camera and doing plenty with that data to verify your identity and in cases of fraud, prosecute the imposter. Look for the cameras behind the tellers some time. There is also plenty you can do at a bank you either can't do on the phone (say, get a cashier's account), more likely to succeed that automatic (open a credit card with less than stellar credit), or is more complex than a robot or human following a script can follow.