Another reason I suspect is that it's a lot easier to prove identity in-person. Bank suspects you of fraud? Forgot your password and don't know how to reset it

Another reason I suspect is that it's a lot easier to prove identity in-person. Bank suspects you of fraud? Forgot your password and don't know how to reset it? Need to do or confirm a large transaction? Any half-decent banking app will require a lot of verification, because who knows if it's you or some hacker in a foreign country. But if you show up to your bank's physical location and your face matches your ID, they'll let you do much more much easier. It's a lot harder for a fraudster to reasonably disguise as you or create a fake ID with your information, especially if they're from a foreign country and don't have a US passport. Maybe not everywhere, but I can at least confirm with my local bank. Occasionally I get locked out of my account and I find they're smart and don't encode any information (Account ID, username, etc.) in any of the emails they've sent to me, so that in case someone steals my email they can't get access to my account. I also know it's harder to do large online transactions, like transfer money between bank accounts. But if I go to the physical branch, I can reset my password, deposit or withdraw cash, etc. and they are very kind and don't ask for much info.