That's awful, if I had your experience I wouldn't use demand response either. Now I'm also curious whether your contract was directly with your utility or thro

That's awful, if I had your experience I wouldn't use demand response either. Now I'm also curious whether your contract was directly with your utility or through a 3rd party energy supplier. Where I live the non-utility energy suppliers can be a bit dodgy and push misleading contracts on retail users but they're still somewhat regulated so I am skeptical a contract that allows them to completely shut down everyone's AC for the entire duration of a demand response event would be approved here. But I've heard horror stories about non-utility energy suppliers in other ISOs (like Texas' ERCOT) gouging customers, abruptly shutting down, or just generally being wildly incompetent.