>serving highly-technically-literate customers It would probably be the other way. The more technical literate a user is, the more they'll understand and figu

>serving highly-technically-literate customers It would probably be the other way. The more technical literate a user is, the more they'll understand and figure out how things work, the nuances, and use those things. You know that core tooling that works? It's because technical literate users, tried it, found the issue, and fixed it. Same way with me using é on my name. If something breaks on a website, email, etc, I create an issue and starts emailing. My name doesn't have an e, it has an é.