4 ms·

Linus' whole point about warranties is that they're only as trustworthy as the manufacturer is.

mrguyorama 4y ago
Except that's not even remotely true and he's wrong. The whole point of a written warranty is that it carries the force of the law behind it. I don't have to trust a business to "make things right" to attempt to get satisfaction based on a warranty. His other point about "not wanting to leave a burden to his family" is also bunk. If your business has a bus factor of 1, that's on you, that's your fault, and you can fix that. Never mind that most business laws work out to remove personal liability from business liability. He seemed to take it personally that people wanted written assurance that their $250!!! backpack could be fixed, despite the fact that he is on record, on the WAN show, talking about how Linus Media Group and Linus Sebastian are different entities with different priorities and often different desires about what to do in a situation. Even Luke thought he was going too far with his view and opinion on the matter. Thankfully Linus seems like a reasonable person who is willing to do the right thing even if he doesn't personally agree with it, and they now offer a written warranty.
- bobsmooth 4y ago
  If a company really wanted to, it could dissolve itself and the owners disappear. Even if you wanted to force a company to hold up its warranty you'd have to sue them, and who would do that for a $250 backpack? That is what Linus was trying to say.
  - mrguyorama 4y ago
    So what? I don't care what a business could do to attempt to violate my warranty rights, I care that I have my rights and can seek justice if they've been breached. Things are just sooooo much easier to deal with when established warranty law is followed. There is no valid argument for "I don't want my customers to have warranty rights".
    - padjo 4y ago
      Your warranty rights are effectively non existent, that’s the whole point. You’d have to be an idiot or have very deep pockets and a lot of free time to try to enforce them over a 70 dollar screwdriver

Except that's not even remotely true and he's wrong. The whole point of a written warranty is that it carries the force of the law behind it. I don't have to trust a business to "make things right" to attempt to get satisfaction based on a warranty. His other point about "not wanting to leave a burden to his family" is also bunk. If your business has a bus factor of 1, that's on you, that's your fault, and you can fix that. Never mind that most business laws work out to remove personal liability from business liability. He seemed to take it personally that people wanted written assurance that their $250!!! backpack could be fixed, despite the fact that he is on record, on the WAN show, talking about how Linus Media Group and Linus Sebastian are different entities with different priorities and often different desires about what to do in a situation. Even Luke thought he was going too far with his view and opinion on the matter. Thankfully Linus seems like a reasonable person who is willing to do the right thing even if he doesn't personally agree with it, and they now offer a written warranty.

bobsmooth 4y ago
If a company really wanted to, it could dissolve itself and the owners disappear. Even if you wanted to force a company to hold up its warranty you'd have to sue them, and who would do that for a $250 backpack? That is what Linus was trying to say.
- mrguyorama 4y ago
  So what? I don't care what a business could do to attempt to violate my warranty rights, I care that I have my rights and can seek justice if they've been breached. Things are just sooooo much easier to deal with when established warranty law is followed. There is no valid argument for "I don't want my customers to have warranty rights".
  - padjo 4y ago
    Your warranty rights are effectively non existent, that’s the whole point. You’d have to be an idiot or have very deep pockets and a lot of free time to try to enforce them over a 70 dollar screwdriver