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Goodbye, humans: Call centers 'could save $80b' switching to AI
- trh0awayman 4y agoThis is the ultimate test to me in how far we are with AI. If you stay abreast of AI advances, what do you think when you read the headline (let's pretend that they will use SOTA techniques)? A) Oooh boy! or, B) Hell no! I'm strictly in camp B, even for low-stakes call center biz.
- genmud 4y agoMaybe they can figure out a way to harness the rage/anger of people who call into these things into electricity... That would probably be near unlimited energy.
- muttled 4y agoReminds me of a time I had to call into support for one of the internet services from AT&T on behalf of a client. I had a cold and my voice was a bit nasally. It routed me through about 10 minutes of automated systems, then after three times of asking me to repeat myself, said sorry and just hung up on me. No way to get to a person by just pressing buttons. I used that as evidence that they needed to change ISPs.