Re: point number 3 I especially love how their support is actually fixing problems. When I had a lot of trouble booking my flight and idly complained on Twitte

Re: point number 3 I especially love how their support is actually fixing problems. When I had a lot of trouble booking my flight and idly complained on Twitter in the middle of the night, I had a response within hours and eventually after a couple emails got to the point where I was on the phone with someone who called, at a time convenient for me, to book my flight for practically free for the inconvenience I had dealt with with exactly the flight and seats I wanted. The reason I try not to fly with any non-Virgin America airline is because I don't believe that any traditional airline would have listened on Twitter and then called me at my leisure to fix their problem and book a $300 flight for chump change in taxes and frequent flier points in order to book the flight for me. I don't know if I'm just getting the special treatment for someone that has flown over 2x roundtrips a month with Virgin, but I've gotten this kind of amazing treatment from them and their Twitter team when I only flew a couple times a year too. Despite the ups and downs, I couldn't be happier.