While I agree with your suggested outcome for some or many, a product designer or manager who is skilled at asking questions, going deeper, removing distraction

While I agree with your suggested outcome for some or many, a product designer or manager who is skilled at asking questions, going deeper, removing distractions, asking why continuously, and empathizing while not seeming judgey can garner really good insights. I am guessing it's like you see of a psychologist with a patient on TV..... the customer must feel comfortable enough to open up, then flood gates can open.