The woes stem from Virgin’s switchover from its old reservation system, iFly, to the industry’s 800-pound gorilla, Sabre Ah. I have a hyphenated last name (it

The woes stem from Virgin’s switchover from its old reservation system, iFly, to the industry’s 800-pound gorilla, Sabre Ah. I have a hyphenated last name (it's been in my family since the late 1800s), and I was wondering why, on my most recent VA reservation, I was suddenly greeted with the all-too-familiar "Your last name contains invalid characters". Thanks, Sabre. Virgin's old system supported my real name (as most on the web do, as they should). It's remarkable to me that the industry's 800lb gorilla can't support something as simple as a "-" character in a last name, something that's fairly common (or at least not unheard of).