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I think well implemented support chatbots are amazing. They collect all the information they need upfront, and forward it to the correct person who can then qui
by dahfizz 4y ago
I think well implemented support chatbots are amazing. They collect all the information they need upfront, and forward it to the correct person who can then quickly solve my problem.
- breischl 4y agoI could see that happening. My experience is mostly with the awful ones for big companies. The kind that are basically like a 1990's era text adventure game where there's only like 6 things you can possibly do, but instead of listing them out they make you guess the exact right phrasing. It's like they figured out the only possible way to make a phone tree even worse than it already was.
- dahfizz 4y agoYup, I have had that experience as well. I think companies with shitty chatbots would otherwise have bad support anyway, though. For companies that do care about support, chatbots can be a pretty useful tool.