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> Some ridiculously high proportion (half?) of tickets still come out looking like "it doesn't work when I do X" [...] Do you get support for just closing thes
by fn-mote 4y ago
> Some ridiculously high proportion (half?) of tickets still come out looking like "it doesn't work when I do X" [...]
Do you get support for just closing these tickets as "does not contain enough detail to be actionable"?
Or do you have to deal with them anyway?
- NovemberWhiskey 4y agoFor the most part, they get directed back to the user with a link to our "helpful guide to writing a good problem report" and put into a "pending user response" state. If the users don't update the ticket within 5 days, the ticket will go self-resolve.