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It's mostly over email with a day turnaround and I don't mind it dragging on. But I worry the customer won't like that!
by sacrosancty 4y ago
It's mostly over email with a day turnaround and I don't mind it dragging on. But I worry the customer won't like that!
- jimkleiber 4y agoAh, yes, I can imagine in such a customer service interaction the one being paid to do it all the time may not mind it lasting as long, or at least there may be a discrepancy in preference. I've been texting with someone over Whatsapp and she seems to treat it more like email: no read indicators, no set response time (sometimes minutes, days, or weeks), longer responses when she does. It can be so hard for me as I associate WhatsApp and texting with relatively real-time chat and the differences in expectations have caused conflict between us quite a few times.