I agree with you if it's a customer reaching out to a company whose product they use, or service they've purchased, etc. But if you're using internal company s

I agree with you if it's a customer reaching out to a company whose product they use, or service they've purchased, etc. But if you're using internal company support, it is by definition your job. You should be expected to put in the minimal effort of reading through the "What to do when X doesn't work" documentation when your ticket subject is "X doesn't work" and the body is "help"