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I've noticed how much I write tends to depend on how long I think it will take to get a response. If I think it will be a live chat, I'll say just a sentence or
by jimkleiber 4y ago
I've noticed how much I write tends to depend on how long I think it will take to get a response. If I think it will be a live chat, I'll say just a sentence or two. If I think it'll be maybe a few hours to reply, maybe a paragraph or two. If a day or more, then often multiple paragraphs.
If it's a day or more, do you still prefer they share just a little info or would you also prefer more info if a longer response time?
- sacrosancty 4y agoIt's mostly over email with a day turnaround and I don't mind it dragging on. But I worry the customer won't like that!
- jimkleiber 4y agoAh, yes, I can imagine in such a customer service interaction the one being paid to do it all the time may not mind it lasting as long, or at least there may be a discrepancy in preference. I've been texting with someone over Whatsapp and she seems to treat it more like email: no read indicators, no set response time (sometimes minutes, days, or weeks), longer responses when she does. It can be so hard for me as I associate WhatsApp and texting with relatively real-time chat and the differences in expectations have caused conflict between us quite a few times.