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I wonder if some support depts (I look at you Tumblr) have this first response automated. MLOps if you want to use a fancy name, but basically a dumb canned ans
by soco 4y ago
I wonder if some support depts (I look at you Tumblr) have this first response automated. MLOps if you want to use a fancy name, but basically a dumb canned answer based on the keyword(s) in your ticket title.
- Macha 4y agoAlmost certainly. Some of them (iirc Logitech is one), surface the automated answers and make you click through that you've tried them before letting you contact an agent. I imagine others have this done but don't make it as obvious to the user.
- soco 4y agoActually this surfacing idea wouldn't bother me at all. But getting a fake answer from some "Joey" completely ignoring the problem description?