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The business strategy for social media moderation seems to universally be "offer the least support possible without breaking people's addictions or losing adver
by pvillano 4y ago
The business strategy for social media moderation seems to universally be "offer the least support possible without breaking people's addictions or losing advertisers."
In no particular order: misinformation, foreign influence on elections, low quality content, unfair bans, report abuse, content theft, scams, unresponsive support, cyber bullying, harassment, spam, addiction, monetization instability, mental health effects, impersonation, radicalization, grooming, etc. aren't addressed because they usually don't affect ad sales enough to motivate action.
When the perception of a site becomes too negative, the absolute minimum is done as a response.
Porn and copyright infringement do affect ad sales, which is why they are resolved instantly, even at the cost of these other problems e.g. unfair bans.