> As a user I have given up on providing this info. Any time I start a support conversation with a detailed analysis of what’s breaking, what I’ve tried, and ev

> As a user I have given up on providing this info. Any time I start a support conversation with a detailed analysis of what’s breaking, what I’ve tried, and even which resources I looked up … I love tickets like that, they are so rare and make a resolution so much easier. So I try to compliment them without gushing too much. And then, yeah, I sometimes still want to confirm that they've tried turning it off and on again. I'm that stupid, so it doesn't feel insulting to think that they might be too.