4 ms·
Some people cannot be bothered to (or are incapable of) finding information unless it is spoon-fed to them at the exact time and rate they require. I think this
by breischl 4y ago
Some people cannot be bothered to (or are incapable of) finding information unless it is spoon-fed to them at the exact time and rate they require. I think this might be the valid use case for support chatbots, even though I personally despise them.
Ex: I was selling an item on Facebook Marketplace. The price of the item is in the item header, and in the item description. Multiple people started a chat with me - opening a chat window that has the price again in the chat header - to ask me what it costs. I don't know what you do about that other than have a bot spoon-feed them that information.
- mod 4y ago> I don't know what you do about that I refuse to answer them and wait for the next customer. I'd rather wait and sell the item passively (or not at all) than deal with answering questions for people who mostly aren't going to buy the item anyway.
- dahfizz 4y agoI think well implemented support chatbots are amazing. They collect all the information they need upfront, and forward it to the correct person who can then quickly solve my problem.
- breischl 4y agoI could see that happening. My experience is mostly with the awful ones for big companies. The kind that are basically like a 1990's era text adventure game where there's only like 6 things you can possibly do, but instead of listing them out they make you guess the exact right phrasing. It's like they figured out the only possible way to make a phone tree even worse than it already was.
- dahfizz 4y agoYup, I have had that experience as well. I think companies with shitty chatbots would otherwise have bad support anyway, though. For companies that do care about support, chatbots can be a pretty useful tool.